All cases
RPA
Automatic status updates on customer complaints
Wie ein Pharmaunternehmen bei jeder Ticketänderung automatisch personalisierte Status-Updates versendet – rund sechs pro Beschwerde, alle Daten direkt aus Trackwise.
Starting point
Whenever a complaint ticket is updated, the customer must be informed immediately. On average, each ticket generates around six email notifications, all of which were previously sent manually
Solution
A robot monitors TrackWise for changes to complaint tickets and automatically sends personalized email updates. Each message is tailored based on the ticket status, supplier details, available resources, and associated reports, with all information sourced directly from TrackWise.
Result
RobotHumanAI-assisted
Ticket updated→Status change detected in TrackWise→Personalized email notification sent
Result
6~
e-mail updates pro ticket, automatically sent
4
Data sources for every personalized message
1
system: Trackwise
Zero
manually written status updates
Do you have a similar process?
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