Automatic warranty contract activation through a dealer portal
How an automotive importer automated warranty contract activation and renewal, from the dealer portal through to controlling updates.
The aftersales department activates and renews warranty contracts while working with more than 800 dealers. A high volume of activation requests arrives every day. For each request, employees previously had to navigate legacy systems manually, activate the contract, update controlling records, and manage communication with dealers.
A robot handles the activation of warranty contracts, supported by a dealer portal that also covers the required security checks. Aftersales employees manage and monitor the process and provide support when needed. A Power BI dashboard tracks portal usage, dealer engagement, and financial KPIs.
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