Complaint trend reporting: automated classification instead of manual analysis.
How a manufacturer fully automates its biweekly complaint report, including comparison with the previous version, classification of every new or modified entry, and email alerts for critical cases.
Every two weeks, one person exported the complaint report, compared it against the previous version, and identified, validated and classified every new or changed entry — across a high volume of records and a complex set of internal business rules. The risk of overlooking an entry grew directly with the number of entries, and a missed classification meant incomplete visibility into complaint trends.
The robot runs the full cycle. It generates and exports the report, compares it against the previous version, and identifies every new or changed entry. Each record is validated and classified against predefined business rules covering complaint criticality, emergency product status, human error classification and affected batches. Classifications are colour-coded, non-relevant entries are hidden, and the final report is saved to the internal network. The person responsible receives an email summary - number of new entries, emergency cases identified, structured overview - without opening the report.
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