Built, delivered, in production.
Real projects from the Swiss mid-market and enterprise, following the Problem → Solution → Result schema. Search, filter by area and open the case that interests you.
Warranty costs recovered from the supplier instead of written off
Below a price threshold, warranty cases were settled for the customer but never charged on to the supplier. A robot now files every request automatically.
Read caseEvery claim checked in full - and judged the same for every garage
Local garages submit reimbursement claims for marketing activities. With that many criteria, checking every claim consistently was hardly possible by hand. An AI agent now runs all checks, with each result documented.
Read casePayments are allocated to the right invoices – even when one payment covers several.
Small rounding differences sometimes occur, and then an exact match is not enough. Up to five cents' difference, the robot allocates on its own.
Read caseFaster and more accurate answers to complaint tickets – now written and sent by a robot.
Each update is personalised from ticket status, supplier, resources and reports – and a single ticket generates around six such emails.
Read caseOrder confirmations are automatically checked against the original order – only differences go to employees for validation.
Suppliers send their confirmations to a single mailbox; AI reads them, and price or quantity differences land in a validation app together with the ERP order and the original PDF.
Read caseOrders that arrive by email go into the ERP automatically – in time for same-day delivery.
Around 100 orders a day from the gastronomy sector, most of them in the morning, each in a different format. The AI reads them and learns new formats as it goes.
Read caseEvery consultation report goes to the right referring physicians automatically – by email or post, depending on the case.
Verification and distribution run considerably faster – previously the effort amounted to around 300 working days a year, with its own dispatch rule for each case.
Read caseOrders placed without a login are linked to the right customer account automatically – even when the volume rises tenfold
Many orders were not linked to a customer account and therefore could not be processed – the result was delays and frustrated customers.
Read caseEvery warranty and licence is ordered, tracked and delivered to the customer – automatically, from the order to the email
Warranties and licences are bought from the manufacturer as soon as an order comes in – until now, someone had to spot them in the system, request them, track them and email them to the customer.
Read caseThe measurements from every document reach the ERP – read out instead of typed.
Models and measurements for made-to-measure compression garments arrive daily by email: scans, photos or Excel files, often handwritten and rarely unambiguous.
Read caseWarranty contracts are activated automatically through the dealer portal – the team only steps in when needed
A large number of activation requests arrive every day. Previously, someone had to navigate legacy systems for each one, update controlling and keep in touch with the dealers.
Read caseAutomated Fine Management for Car Rentals
The entire process runs fully automated: AI processes incoming traffic fines, identifies the driver in the rental system, and reports them to the authorities via the designated channel (web, email, or letter).
Read casePrescribed, delivered, billed: deviations show up immediately
Not all prescribed services were fully delivered – and not all of them were billed.
Read caseEvery new or changed complaint is classified against the same rules – a summary arrives by email, critical cases included
Every two weeks the complaint report was compared against the previous version; each additional complaint raised the chance that one would slip through.
Read caseEvery file belonging to an application is named with the application number and filed – missing documents don't stop the run
Log in, locate, download, rename, upload. Repeated for every application, every time the process runs.
Read caseFor every pending change control record the customer report is produced, sent by email and filed – without anyone having to monitor the system
Until now someone monitored the system for pending records and handled each one on its own: extract the data, produce the report, send it, upload it, update the due date and the workflow state.
Read caseEvery batch report is read, sorted and renamed consistently – without anyone having to open it
The two identifiers appear nowhere in the file name – they sit somewhere inside up to 100 pages of content.
Read caseThe offer is created on the tablet at the customer's door – current, complete and personalised
On paper, illegible handwriting caused errors, expired offers meant missed deals, and skipped mandatory fields created compliance risks.
Read caseThe test never runs on the original but on a working copy of it – fully configured, assigned and submitted
In the internal document system, someone created that copy by hand for every single document; the effort grew with the number.
Read caseThe weekly invoices are built in packages the ERP can handle – leaving the team free to look at duplicate billing
Three billing categories, amounts that change every week – and an ERP that cannot process the volume in one go.
Read caseAutomatic verification of patient data before the case is opened.
Two hours per case - under that pressure, mandatory checks were left undone, risking incorrect insurance claims.
Read caseAutomatic investigation in player protection - the decision stays with compliance
Reviewing alerts every hour, filtering the irrelevant ones, gathering data, calculating risk, writing the report.
Read caseAutomatic matching of proof-of-delivery documents to invoices
More than 500 documents a day, in every imaginable image format — and every missing match delays a payment.
Read casePoints sync between online and onsite casino - daily instead of weekly.
Play online, and your points showed up at the onsite casino a week later - once someone had moved them across by hand.
Read caseAutomatic status tracking of all open orders - daily, instead of on request
Thousands of parcels across four to five carriers - a delay used to surface only once it had already happened.
Read caseAutomated food waste reporting for large-scale kitchens
Hospitals, schools, factory canteens — the analysis ran on Excel and slide decks compiled by hand twice a year.
Read case
Could your process be the next case?
Tell us about your plan, we'll tell you honestly what can be automated.