Points from the online casino are now synced to the onsite casino daily - with no manual transfer

How a casino transfers points earned in online play into the onsite system every day - instead of once a week by hand.

Gaming Customer anonymised ROI 4 months to payback

Starting point

The casino runs a rewards programme: players collect points as they play. Points earned in the online casino did not appear in the onsite system. Someone transferred them by hand - once a week, sometimes twice, about four hours a week. It took up to seven days for points to be credited, which led to complaints from players.

Solution

A robot now transfers the points daily: what players earn in the online casino is carried over to the onsite system every day, without anyone moving it by hand.

Result

RobotHumanAI-assisted

Daily start→Points from the online casino read→Points transferred to the onsite system

Result

1day

instead of a week until points appear onsite

4hrs.

of manual effort per week saved

4months

to payback

0.4FTE

capacity saved