Points sync between online and onsite casino - daily instead of weekly.

How a casino transfers points earned in online play into the onsite system every day - instead of once a week by hand.

Gaming Customer anonymised ROI 4 months to payback

Starting point

The casino runs a rewards programme: players collect points as they play. Points earned in the online casino did not appear in the onsite system. Someone transferred them by hand - once a week, sometimes twice, taking around four hours. It took up to seven days for points to be credited, which led to complaints from players.

Solution

A robot handles the sync daily. It reads the gaming sessions and point deductions from the online system through an interface, calculates the point adjustment and updates the balance in the onsite casino system.

Result

RobotHumanAI-assisted

Daily start→Gaming sessions and point deductions read from the online system→Point adjustment calculated→Balance updated in the onsite system

Result

1day

instead of a week until points appear onsite

4hrs.

of manual effort per week

4months

to payback

2systems

online and onsite casino synced daily