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Real projects from the Swiss mid-market and enterprise, following the Problem → Solution → Result schema. Search, filter by area and open the case that interests you.
Automatic recovery of warranty costs from suppliers
On low-value items the warranty was honoured and the cost stayed with the retailer - the supplier was never asked.
Read case40 compliance checks per dossier - checked automatically.
By hand, applying every criterion the same way in every dossier was barely possible - today each garage sees exactly which checks passed and which did not.
Read caseAccounts-receivable reconciliation: automatic instead of manual matching.
Incoming payments are automatically matched to open items and AR accounts are continuously reconciled.
Read caseAutomatic status updates on customer complaints
Every ticket change must trigger a customer update. Depending on the case, this can mean around six email notifications per ticket, all of which were previously sent manually.
Read caseOrder confirmations processed automatically
Order confirmations arrive in the inbox. A bot retrieves and processes them hourly, while the purchasing team reviews and approves the extracted data.
Read caseOrder booking: captured automatically instead of manually in the ERP.
Order data from different formats and languages is extracted using generative AI, validated, and transferred to the ERP system.
Read caseDischarge report for outpatients
Around 300 working days per year were spent on report distribution by the central medical secretariat.
Read caseAutomatic matching of guest orders to customer accounts.
Orders placed without login are automatically matched to the right customer account.
Read caseAutomatic procurement and delivery of warranties and licences
License and warranty requests are now automatically captured, checked and processed.
Read caseAutomatic data capture from handwritten prescriptions
Models and measurements arrive as scans, photos or Excel files — often handwritten, rarely unambiguous.
Read caseAutomatic warranty contract activation through a dealer portal
A large number of activation requests arrive every day. Previously, employees had to navigate legacy systems manually for each individual request.
Read caseAutomated Fine Management for Car Rentals
The entire process runs fully automated: AI processes incoming traffic fines, identifies the driver in the rental system, and reports them to the authorities via the designated channel (web, email, or letter).
Read casePatient visit report
The comparison shows which services provided were never invoiced.
Read caseComplaint trend reporting: automated classification instead of manual analysis.
Every two weeks, each additional entry raised the chance that one would slip through.
Read caseAutomatic transfer of application documents
Log in, locate, download, rename, upload - for every application on the list, every single run.
Read caseAutomatic classification and filing of batch reports
Two identifiers hidden within documents of up to 100 pages, found automatically without anyone having to open the file.
Read caseAutomatic status tracking of all open orders - daily, instead of on request
Thousands of parcels across four to five carriers - a delay used to surface only once it had already happened.
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