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Real projects from the Swiss mid-market and enterprise, following the Problem → Solution → Result schema. Search, filter by area and open the case that interests you.
Warranty costs recovered from the supplier instead of written off
Below a price threshold, warranty cases were settled for the customer but never charged on to the supplier. A robot now files every request automatically.
Read caseAn AI agent now runs all compliance checks, with every result documented in the validation app
Local garages submit reimbursement claims for marketing activities. With 40 criteria per claim, checking every one consistently by hand was hardly possible.
Read caseA robot now allocates multi-invoice payments to the open invoices - including rounding differences of up to 5 cents.
Customers pay several invoices in one transaction. Allocating them was manual work: small rounding differences meant an exact match was not enough.
Read caseFaster and more accurate answers to complaint tickets – now written and sent by a robot.
Each update is personalised from ticket status, supplier, resources and reports – and a single ticket generates around six such emails.
Read caseOrder confirmations are automatically checked against the original order – only differences go to employees for validation.
Suppliers send their confirmations to a single mailbox; AI reads them, and price or quantity differences land in a validation app together with the ERP order and the original PDF.
Read caseOrders that arrive by email go into the ERP automatically – in time for same-day delivery.
Around 100 orders a day from the gastronomy sector, most of them in the morning, each in a different format. The AI reads them and learns new formats as it goes.
Read caseEvery consultation report goes to the right referring physicians automatically – by email or post, depending on the case.
Verification and distribution run considerably faster – previously the effort amounted to around 300 working days a year, with its own dispatch rule for each case.
Read caseOrders placed without a login are linked to the right customer account automatically – even when the volume rises tenfold
Many orders were not linked to a customer account and therefore could not be processed – the result was delays and frustrated customers.
Read caseEvery warranty and licence is ordered, tracked and delivered to the customer – automatically, from the order to the email
Warranties and licences are bought from the manufacturer as soon as an order comes in – until now, someone had to spot them in the system, request them, track them and email them to the customer.
Read caseAI reads out the model and the measurements and places them next to the scanned original – errors and inconsistencies flagged in colour
Models and measurements for made-to-measure compression garments arrive daily by email – as scans, photos or Excel files. Often handwritten and rarely unambiguous.
Read caseThe robot activates the warranty contracts straight from the dealer portal, security checks included – the team only steps in when needed
A large number of requests to activate or extend warranty contracts arrive every day. Previously, someone had to navigate legacy systems for each one, update controlling and keep in touch with the dealers.
Read caseAutomated Fine Management for Car Rentals
The entire process runs fully automated: AI processes incoming traffic fines, identifies the driver in the rental system, and reports them to the authorities via the designated channel (web, email, or letter).
Read casePrescribed, delivered, billed: deviations show up immediately
Not all prescribed services were fully delivered – and not all of them were billed.
Read caseThe summary of every new and changed complaint arrives by email, critical cases included – without anyone opening the report
Every two weeks the complaint report was manually compared against the previous version; each additional complaint raised the chance that one would slip through.
Read caseEvery file belonging to an application is named with the application number and filed – missing documents don't stop the run
Log in, locate, download, rename, upload. Repeated for every application, every time the process runs.
Read caseFor every pending change control record the customer report is produced, sent by email and filed – without anyone having to monitor the system
Until now someone monitored the system for pending records and handled each one on its own: extract the data, produce the report, send it, upload it, update the due date and the workflow state.
Read caseEvery batch report is read, sorted and renamed consistently – without anyone having to open it
The two identifiers appear nowhere in the file name – they sit somewhere inside up to 100 pages of content.
Read caseThe offer is created on the tablet at the customer's door – current, complete and personalised
On paper, illegible handwriting caused errors, expired offers meant missed deals, and skipped mandatory fields created compliance risks.
Read caseThe test never runs on the original but on a working copy of it – fully configured, assigned and submitted
In the internal document system, someone created that copy by hand for every single document; the effort grew with the number.
Read caseThe weekly invoices are built in packages the ERP can handle – leaving the team free to look at duplicate billing
Three billing categories, amounts that change every week – and an ERP that cannot process the volume in one go.
Read caseA software robot now handles case intake: cases are ready for service recording sooner, and the insurers reject fewer of them
Over 1,000 patient admissions a day, each completed by hand within the two-hour SLA. At that volume, fields such as the insurance details were skipped - data quality issues that can cause invoicing problems.
Read caseRisky gambling behaviour is now investigated automatically - compliance receives a finished risk calculation for the ban decision
Meldet die Plattform auffälliges Spielverhalten, musste die Compliance jeden Fall von Hand untersuchen: Daten zusammentragen, Risiko berechnen, Bericht schreiben.
Read caseProof-of-delivery documents are attached to the matching invoice in the ERP, automatically
More than 500 delivery documents a day, in various image formats, matched to invoices by hand — a heavy workload, and a missing document can delay payment.
Read casePoints from the online casino are now synced to the onsite casino daily - with no manual transfer
Points from the online casino only showed up onsite once someone moved them across by hand, week by week. Players complained about the delay.
Read caseProcurement sees every day where a delivery is stuck - and reacts before anyone has to escalate
Thousands of parcels in transit worldwide, with 4 to 5 carriers - procurement only learned of a delay when someone escalated. Usually too late.
Read caseAutomatic food waste reports that turn into tailored recommendations for each kitchen.
Hospitals, schools, factory canteens: the food-waste reporting decks were compiled by hand every six months - in an outdated application.
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