The robot activates the warranty contracts straight from the dealer portal, security checks included – the team only steps in when needed
How an aftersales department activates and renews warranty contracts for more than 800 dealers automatically – and keeps the cash flow in this area under control through a dashboard.
The aftersales department activates and renews warranty contracts while working with more than 800 dealers. A high volume of activation requests arrives every day. For each request, employees previously had to navigate legacy systems manually, activate the contract, update controlling records, and manage communication with dealers.
A robot handles the activation of warranty contracts, supported by a dealer portal that also covers the required security checks. Aftersales employees manage and monitor the process and provide support when needed. A Power BI dashboard tracks portal usage, dealer engagement, and financial KPIs.
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