Automatic matching of guest orders to customer accounts.
How a retail company automatically matches guest orders to the correct customer account, even when order volumes increase tenfold during peak periods.
During peak periods such as Black Friday, order volumes increased tenfold. Orders placed without a login could not be automatically linked to a customer account and remained unprocessed, causing delays for customers and creating a significant manual workload for the support team.
A software robot matches guest orders with existing customer accounts and assigns them automatically. After analyzing more than 50,000 exception cases, an AI now also recognizes incomplete or inconsistent data. Ambiguous cases are routed for manual review, while a dashboard provides real-time visibility into processing times and success rates.
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